Refund Policy

This Refund Policy applies to FlowSuite subscriptions and optional services purchased from Auditra Solutions LLC ("FlowSuite," "we," "us," or "our"). It should be read together with our Terms & Conditions.

1. Free Trial

FlowSuite offers a 14-day free trial without requiring a credit card. Because no subscription fee is charged for the trial, there is no trial payment to refund.

2. First Paid Subscription

A first-time customer may request a refund of the initial SMB or Business subscription charge within 30 calendar days after that charge. This guarantee applies once per customer or organization and does not apply to renewal charges.

3. Non-Refundable Charges

Except where required by applicable law, the following are not refundable:

• Monthly or annual renewal charges;
• Unused time in a partially completed billing period;
• Managed onboarding, custom development, consulting, or other services after work has begun;
• Enterprise fees governed by a separate order form or customer agreement; and
• Accounts suspended or terminated for fraud, abuse, or a material violation of our Terms.

4. Billing Errors and Unauthorized Charges

If you believe a charge is duplicated, incorrect, or unauthorized, contact us promptly. We will investigate and correct confirmed billing errors. Nothing in this policy limits rights that cannot be waived under applicable law.

5. How to Request a Refund

Email support@flowsuite.solutions from the email address associated with your account. Include your organization name, charge date, transaction or invoice reference if available, and a short explanation of the request. Do not email payment-card details or passwords.

6. Review and Payment

We will review the request against this policy and may ask for information reasonably needed to locate the charge. Approved refunds are returned to the original payment method. We aim to initiate approved refunds within 10 business days, although the payment provider or financial institution may take additional time to post the credit.

7. Cancellation

Cancellation prevents future renewals but does not automatically create a refund. Unless a refund is approved under this policy, access continues until the end of the paid billing period.

8. Contact

Questions about a charge, cancellation, or refund can be sent to support@flowsuite.solutions.

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