Privacy Policy

At FlowSuite (operated by Auditra Solutions LLC), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our website, the FlowSuite app portal, and our approval workflow service ("the Service"). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you create an account, subscribe to the Service, or contact us, we may collect:

• Name and email address
• Company name and size
• Billing information (processed securely by our payment provider)
• Communication preferences
• Information you submit on your behalf or your team's, such as workflow configuration and request details

1.2 Automatically Collected Information

When you visit our website or use the app portal, we may automatically collect:

• IP address and browser type
• Pages visited and time spent
• Referring website
• Device information

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process your subscription and deliver the Service
• Provide customer support
• Send product updates and important notices
• Improve our products and services
• Respond to your inquiries
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

• Payment Processors: Secure third-party payment processors handle card payments; we store a minimal amount of billing data on our own systems
• Service Providers: Email services and hosting providers that process data only as necessary to operate the Service
• Legal Requirements: When required by law or to protect our rights, safety, or property, or those of others

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including encryption of data in transit (TLS/SSL), encryption of data at rest, access controls and authentication, regular security updates, and backups. However, no method of transmission over the internet is 100% secure.

5. Data Retention and Export

We retain your account and workflow data for as long as your account remains active. Upon account termination, we retain your data for 30 days to allow for reactivation, after which it is permanently deleted unless we are required by law to retain it longer. You may export your data at any time through your account dashboard.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to processing of your information

7. Cookies

We use cookies to improve your experience on our website. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

10. International Users

Your information may be transferred to and processed in countries other than your own. By using our services, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: support@flowsuite.solutions
Website: https://flowsuite.solutions

We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns, please don't hesitate to reach out.

← Back to homepage